FREQUENTLY ASKED QUESTIONS
Q. How is it made?
A. We make our candles from a large variety of natural rock which are hand-picked and chiseled to create a natural and unique look.
--They're painted with a clear sealant to enhance the natural colors and textures in each rock.
-- Shallow glass fuel bowls are securely cemented under the rocks and are almost completely unseen.
-- The wicks are fiberglass & will last indefinitely with proper care.
-- A small funnel is included to add oil into the fuel bowl below. Two ounces (1/4 cup) of oil will fill up the fuel bowl and burn for about 5 to 10 hours, depending on fuel type and flame height.
Q. How can I buy a candle?
A. We offer 3 ways to buy a candle:
(1)Find us at a craft show, (2)buy online, or (3)contact us by email, text or a phone call.
Although we have no physical store, we usually have hundreds in stock-just let us know what you'd like.
We accept all major credit and debit cards, checks, and our favorite...cash.
Contact us for custom-made candles and large-order discounts.
Q. How much is shipping?
A. Most of our candles are shipped next day via USPS Priority Mail Flat Rate Boxes, which is least expensive due to the weight of our rocks. The Flat Rate Medium and Large boxes ship anywhere in the US with 3-day delivery and tracking. Rates are approximately $15 and $20 to ship in the Medium and Large boxes. Shipping is free for most candles on our online store and is subject to change according to the US Post Office rates. Contact us for exact shipping prices for our larger 3, 4, and 6-wick candles (usually about $20-$40). We do not offer international shipping at this time.
Q. How do I light my candle?
A. Go to the Q & A tab at the top for a printer-friendly instruction card.
Place the funnel into the extra, smaller vent hole in the candle, and using a drip-free measuring cup, slowly pour 1/4 cup oil into the funnel and fuel bowl. Pull the wick down in the glass wick tube so that the top of the wick is almost even with the top of the glass tube. This should keep the flame at no more than 1/4" high. Wait about 15 minutes for the oil to soak all the way up the wick. Then light your candle and enjoy. Blow out the candle before refueling. Once the wick is wet it can be re-lit right away after refueling. Burn all oil in fuel bowl at each use. Store candle out of direct weather & sunlight.
Q. What is the extra, smaller hole for?
A. Each candle has an extra, smaller hole for easy refill. It's actually the fill hole (not a wick hole) that is for the funnel to refill oil into the fuel bowl below. We make this hole smaller so that it's not as noticeable, and we've found that it makes refills a lot easier. Trying to get a wet oily wick back into the other holes after refilling can be pretty messy.
Q. What if I leave my rock candle outside and rainwater gets into the fuel bowl?
A. If rainwater gets into the fuel bowl, simply pull the wick(s) out and turn the candle upside-down to drain the rainwater out. Let the candle and the wick(s) dry out completely, then replace the wick and continue to burn your candle. Store your candle out of direct weather and sunlight. The wick can deteriorate over time if left outdoors. Do not allow water and/or oil to remain in the fuel bowl for any length of time. This will help prevent mildew and help keep the fuel bowl securely sealed to the rock. If your candle won't light and you have left it outside for a while, try replacing the wick with a new one.
Q. What if the glossy coating on my rock candle wears off?
A. If you leave your candle outside, the glossy coating can wear off from the sunlight and weather. Give us a call and we'll repaint it at no charge, or you can just leave it natural.
Q. What can I do if my candle won't light?
A. First, check the oil and make sure to use a quality paraffin type lamp oil or citronella oil. Some oils, such as reed diffuser oils, do not burn. Read oil bottle labels carefully for safety. Also, you may need to replace your wick or trim off the tip of it. The wicks can mildew and disintegrate over time if left outside in direct weather and sunlight. If you buy your own wick, make sure it's made of fiberglass that won't burn up as cotton wicks do. Contact us any time for a free replacement wick, or buy a replacement glass wick tube and wick on our online store.
Q. Will my wick burn up and need to be replaced?
A. We use only braided fiberglass wicks, that don't burn up like cotton wicks. The oil is what burns, not the wick. Our fiberglass wicks should last a lifetime with proper care if stored away from rain and direct sunlight. However, if you ever need a replacement wick for any reason feel free to email, text, or call us and we'll mail you another at no charge. There is a small fee for replacement glass wick tubes.
Q. What if I get black soot and smoke when burning my candle?
A. Your wick should be as low as possible to reduce smoke, provide a more consistent flame, and conserve fuel. That means it should be just barely above the wick holder. Within 5 minutes your flame will reach its maximum height. The higher the flame, the faster the fuel will burn. Excessive smoke can be caused by wind or a fan which inhibits the fuel from completely burning. In breezy conditions, black soot may collect on the stone, but can we wiped off with a damp cloth. The wick also may be burnt and crusty/hard on the tip. This is normal and can be trimmed off. Call us if you ever need a free replacement wick.
Q. What if my wick falls into the glass fuel bowl under the rock?
A. No problem...take a coat hanger and bend the end to make a small hook. Push the hook into the glass bowl and you should be able to slide the hook around the wick and pull it out. Hold up the candle so that you can see into the glass bowl. If you cannot get it out, you can simply leave it there and thread another wick into the glass tube.
Q. How long will my candle burn?
A. The glass fuel bowl underneath each candle can hold about 1/4 cup of oil. The length of time it will burn depends on flame height, wind, and type of oil. Single wick candles will burn about 6 hours with Lamplight Ultra Pure paraffin lamp oil. Double wick candles with two separate fuel bowls will burn about the same, 6 hours. Double wick candles with only one fuel bowl will burn about half as long, or about 3 hours, before refill is needed. Our new Firefly CLEAN fuels burn even longer and cleaner than paraffin oil.
Q. What kind of oil can I burn in my candle?
A. Click here for oils we recommend:
Firefly Fuels are the very best we have found. In fact, we were so impressed that we became a distributor. You can buy from us at any craft show and avoid shipping costs. Click the MORE PRODUCTS tab at the top of our website for more information on the FIREFLY Clean Fuels we sell. They come in pure, citronella, and eucalyptus.
You can also burn citronella tiki torch fuels that have a mosquito repellant (for outdoor use only) and can be found in the garden department at most hardware stores, Walmart, Lowe's, Home Depot, Academy, etc.
Paraffin lamp oils can be burned indoors or out. We recommend Ultra-Pure Paraffin Lamp Oil, which does not smoke or soot with small flames, and it's safe for indoors. You can buy at Hobby Lobby, Ace Hardware, Lowe's, candle stores, and online.
Keep your wicks trimmed and low in the glass tube when burning indoors. This will keep the flame height low and prevent smoke and soot damage. Keep candles away from children and pets.
Do not use kerosene or Lampe Berger oils. ALWAYS check manufacturer labels for safety.
NEVER use gasoline, diesel, alcohol, or any explosive fuel or any fuel with harmful fumes.
Q. Can I burn scented oil in my candle?
A. As far as we can tell, fragrance oils must be warmed up and evaporated from a heated pool of liquid to be able to smell them. So, unfortunately, any fragrance you add to the oil seems to burn up in the flame before it has a chance to warm up and smell.
Q. What can I do if my house gets smoky after burning my candle?
A. If your candle is smoking, your wick and flame are too high. When burning indoors, pull the wick down very low in the glass tube so that the flame stays small and won't smoke. Also, burn candles in a well-ventilated room to prevent smoke and soot. The label on the Ultra-Pure Paraffin Oil bottle reads: "FAILURE TO RESTRICT FLAME HEIGHT COULD RESULT IN SEVERE SMOKE AND SOOT DAMAGE."
Q. Can I use both citronella and paraffin lamp oils in my candle?
A. Yes, burn one type of oil completely before you refill your candle with the other. Just do not mix your oils, and do not burn citronella oil indoors.
WARNING: Keep candles away from children and pets
Buyer assumes all responsibility for care and use of our candles.
WARNING: Use appropriate lamp oils only. Read manufacturer labels carefully. Keep out of reach of children and pets. This is not a toy and is intended for adult use only. Most fuels can be harmful or fatal if swallowed, and can also cause eye and skin irritation. Never leave a burning candle unattended. Burn candle upright, on a stable surface, away from flammable material and drafts. Do not move candle while burning. Blow candle out before refilling. Do not overfill. Keep flame height low to avoid soot and smoke damage. Failure to follow instructions could result in fire, injury, and/or damage.
Safety Notes: Safety is paramount when using any type of fuel. Fuel products must be used with common sense. Kids should not be handling or using tiki torch fuel or lamp oil and should be closely supervised when any of these products are being used. NEVER fill any Tiki torch, liquid-fueled candle, that you are not absolutely certain is out and is cool to the touch to prevent a flare-up of the fuel that may be difficult to put out. Flare up flames and misuse of fuels can cause serious damage, injury, and even death.